Algemene voorwaarden

1. About ACEFUEL

These Terms & Conditions apply to purchases made through acefuel.com and any related checkout operated by ACEFUEL B.V. (“ACEFUEL”, “we”, “us” or “our”).

ACEFUEL B.V. is registered at Beemd 32, 4854 SC Bavel, The Netherlands. Dutch Chamber of Commerce (KVK) number: 42149628. Establishment number: 000066546796. VAT number: NL869933929B01. Customer-service email: support@acefuel.com.

2. Scope and consumer protection

By placing an order, you agree to these Terms. If you are a consumer, nothing in these Terms limits any mandatory rights that apply to you under the law of your country of residence. If a translated version conflicts with the English version, mandatory local consumer law remains unaffected.

3. Products and information

We aim to describe and display our products accurately. Packaging, colour and presentation may differ slightly from website images. Product information, ingredient lists, allergens, directions and warnings shown on the physical label take priority if website information has not yet been updated.

ACEFUEL products are food supplements, not medicines. They are not intended to diagnose, treat, cure or prevent disease and are not a substitute for a varied, balanced diet and healthy lifestyle. Follow the label and do not exceed the recommended daily dose.

4. Prices, VAT and import charges

Prices are displayed in the currency and with the taxes indicated at checkout. Delivery charges are shown before you place the order. We may change prices prospectively at any time, but this does not affect an order already accepted.

For international deliveries, local customs duties, import VAT, brokerage fees or other charges may apply unless checkout expressly states that they are included. The recipient is responsible for charges imposed by the destination country. We recommend checking local import rules before ordering.

5. Ordering and formation of the contract

You can review and correct your cart and delivery details before submitting an order. An order is an offer to buy. We send an electronic acknowledgement after checkout. The purchase contract is formed when we accept the order by dispatching it or expressly confirming acceptance.

We may refuse or cancel an order before dispatch where reasonably necessary, for example because a product is unavailable, payment has not been authorised, an obvious pricing or description error occurred, fraud is suspected, the delivery address is unsupported, or legal/import restrictions prevent supply. If payment has been taken, we will refund the affected amount.

6. Payment

Available payment methods appear at checkout. You confirm that you are authorised to use the selected method and that the billing information is correct. Payment providers may apply their own terms and security checks.

7. Delivery

We ship worldwide to destinations that are available at checkout. Availability does not guarantee that a supplement can lawfully be imported or used in every jurisdiction. We may restrict destinations or products to comply with law or carrier rules.

Any dispatch or delivery date is an estimate unless we expressly agree otherwise. Please provide a complete, accurate address and monitor tracking. Risk of loss passes to a consumer when the goods are physically received by the consumer or a person designated by them, subject to mandatory law.

8. Withdrawal, returns and refunds

Consumers may have a statutory right to withdraw from a distance purchase. Our Returns & Refund Policy explains the applicable period, process, exceptions, return costs and refund timing and forms part of these Terms.

The primary route is the online “Withdraw from contract here” function on acefuel.com. A withdrawal submitted through that function takes effect immediately and is not a request for ACEFUEL approval. Email, another unambiguous statement and the optional model form remain available as alternative legal routes.

For a change-of-mind return, the customer pays the direct cost of returning the goods unless mandatory law requires otherwise or ACEFUEL agrees to cover it. This does not apply when goods are faulty, damaged on arrival or supplied incorrectly.

9. Conformity and complaints

Goods must conform to the contract and applicable law. Mandatory legal guarantee and conformity rights remain fully applicable. If an item is incorrect, damaged, defective or otherwise non-conforming, contact support@acefuel.com promptly with the order number and, where useful, photographs. We will provide the remedies required by law, which may include replacement, repair where appropriate, price reduction or refund.

10. Responsible use

Read the label before use. Seek professional medical advice before using a food supplement if you are pregnant or breastfeeding, under medical supervision, taking medication, have a medical condition, or are unsure whether the product is suitable for you. Keep the product out of reach of young children.

11. Liability

We do not exclude or limit liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, wilful misconduct, or mandatory product and consumer liability. Subject to those rules, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or for business losses suffered by a consumer.

12. Intellectual property

The ACEFUEL name, logos, website content, product designs, text, graphics and other materials are owned by or licensed to ACEFUEL and are protected by intellectual-property law. Personal, non-commercial use of the website is permitted; other use requires written permission.

13. Privacy and cookies

We process personal data as described in our Privacy Policy and use cookies and similar technologies as described in our Cookie Policy and consent settings.

14. Governing law and disputes

These Terms and contracts with ACEFUEL are governed by Dutch law. If you are a consumer residing outside the Netherlands, this choice does not deprive you of mandatory protections provided by the law of your country of residence. Courts with jurisdiction under applicable consumer law may hear disputes.

Please contact us first so we can try to resolve a complaint directly. You may also complain to the relevant consumer authority or use any legally available alternative dispute-resolution process.

15. Changes

We may update these Terms for future orders to reflect legal, operational or service changes. The version shown at the time of your order applies to that order unless a change is required by law.