Verzendbeleid

1. Destinations

ACEFUEL ships worldwide to the countries and regions enabled at checkout. Some products or destinations may be unavailable because of customs, food-supplement, sanctions, carrier or other legal restrictions. We may cancel an affected order and refund the amount paid.

2. Shipping charges and estimates

Available delivery methods, charges and estimated delivery times are shown at checkout and/or in the order confirmation. Estimates are not guaranteed delivery dates. Customs clearance, public holidays, remote locations, weather and carrier disruption may cause delay.

3. Processing and tracking

We will send a dispatch confirmation when the order has been handed to the carrier. Tracking is provided when supported. Orders may be sent in more than one parcel without additional delivery charges unless agreed otherwise.

4. Address accuracy and failed delivery

Check your name, address, postcode, country and contact information before ordering. Contact us immediately if something is wrong; changes may not be possible after dispatch.

If a parcel is returned because the customer supplied an incorrect or incomplete address, refused delivery, or did not collect it, we may deduct reasonable outbound and return carrier charges from any refund or charge for redelivery, to the extent permitted by law. Product-safety rules may prevent resale of returned food supplements.

5. Customs and import obligations

International orders may be inspected and may incur import VAT, duties, clearance fees or other local charges. Unless checkout states that such charges are included, the recipient must pay them. The customer is responsible for checking whether the product may be imported and used at the destination. This does not affect ACEFUEL’s obligation to comply with laws that apply to us.

6. Lost, delayed or damaged parcels

If tracking has not updated for an unusual period, the parcel arrives damaged, or items are missing, contact support@acefuel.com with the order number and relevant photographs. We will investigate with the carrier and provide any remedy required by law. Do not discard damaged packaging until we confirm it is no longer needed.

7. Contact

Customer-service email: support@acefuel.com. Please include your order number and delivery postcode.